Responding to concerns about county lines exploitation
If you're worried that a child or young person might be or is at risk of being exploited by a county lines gang, you must share your concerns.
Reporting
If you think a child is in immediate danger, contact the police on 999. If you're worried about a child but they are not in immediate danger, you should share your concerns.
- Follow your organisational child protection procedures. Organisations that work with children and families must have safeguarding policies and procedures in place.
- Contact the NSPCC Helpline on 0808 800 5000 or by emailing help@nspcc.org.uk. Our child protection specialists will talk through your concerns with you and give you expert advice.
- Contact the local child protection services. Their contact details can be found on the website for the relevant local authority. The local authority the child comes from is responsible for the child’s welfare. But it is also good practice to contact the local authority in the area the child is found, as they may need to be a part of the multi-agency response and there may be other children or vulnerable adults at risk.
- Contact the police.
If your organisation doesn't have a clear safeguarding procedure or you're concerned about how child protection issues are being handled in your own, or another, organisation, contact the Whistleblowing Advice Line to discuss your concerns.
> Find out about the Whistleblowing Advice Line on the NSPCC website
When you're not sure
The NSPCC Helpline can help when you're not sure if a situation needs a safeguarding response. Our child protection specialists are here to support you whether you're seeking advice, sharing concerns about a child, or looking for reassurance.
Whatever the need, reason or feeling, you can contact the NSPCC Helpline on 0808 800 5000 or by emailing help@nspcc.org.uk
Our trained professionals will talk through your concerns with you. Depending on what you share, our experts will talk you through which local services can help, advise you on next steps, or make referrals to children's services and the police.
> Find out more about how the NSPCC Helpline can support you
National referral mechanism (NRM)
County lines exploitation may involve children and young people being trafficked to different locations.
The National Referral Mechanism (NRM) is a framework for identifying victims of modern slavery and human trafficking and ensuring they receive appropriate support.
If you believe a child or young person has been exploited through county lines activity, a referral can be made to the NRM. Initial referrals must be handled by an authorised agency, for example a police force, the National Crime Agency, UK Border Force, UK Visas and Immigration or local authorities.
Evidence of a referral can be used in a young person’s defence in criminal and legal proceedings1.
> Find out more about what action to take if a child has been exploited through trafficking and modern slavery
Multi-agency working
A multi-agency response is needed to tackle county lines and protect any children involved from further exploitation.
This should include participation from local authority children’s social care, the local authority community safety team, schools, police and youth offending teams.
The local authority the child comes from (if known) is responsible for the child’s welfare2. They may need to liaise with child protection agencies in the area the child was found, in order to keep the child safe.
> Find out more about multi-agency working in child protection and safeguarding
Supporting the young person who has been exploited
Abuse and exploitation is never a child or young person’s fault.
The process of supporting a child or young person to break away from county lines exploitation can be complex. It requires tailored and consistent support, multi-agency working and support from specialist organisations.
Young people who are involved with a county lines gang may not accept that they have been exploited. They may also be scared of recriminations if they leave the group. This can lead children and young people to push back when help is offered.
Gangs convince young people that there is no way out for them, in order to trap and control them. This means it’s important for adults to reassure young people that there is a way out of gang life and that help is available when they are ready to leave.
Young people may finally reach out for help in the event of a major incident or emergency. This might include a serious injury or the threat of serious injury to themselves or someone they know, or if someone they know was killed. If professionals do not act quickly and effectively to intervene at this point, the child may be ‘re-groomed’ or pressured back into the gang3.
> Find out more about supporting young people who have experienced county lines in our training course
Childline
If a child or young person needs confidential help and advice about gangs or anything else that’s worrying them, you can always direct them to Childline. Calls to 0800 1111 are free and children can also contact Childline online.
Childline provides information and advice for young people affected by gang activity, drugs or any other form of abuse.
You can also download Childline posters.
Training
To help identify and support children who have experienced county lines, professionals need training which covers:
- signs and indicators of county lines exploitation
- the legislative framework around criminal exploitation
- the NRM referral process
- understanding the trauma experienced by young people4.
> Take our county lines online training course